Help and support

My Day with Pip · We answer within two working days, in English or Arabic.

My Day with Pip is developed and supported by Atharsoft Software Design - FZCO, a software company in Dubai, United Arab Emirates. The app is currently in development and testing for iPhone and iPad.

Getting started

How do I set up my child?

Choose "I'm a parent" on the first screen, create your account, then follow the three short steps: your child's name and age, the days, and the games. The app makes a full day for you; you can change every routine later.

How does my child's device connect?

At the end of setup, and any time from Settings, then Family ("Connect a device"), the app shows a 6-character device code. On your child's device, choose "My kid's device", then "I have a code from my grown-up", and type the code. A code works once and expires after 15 minutes; you can make a new one at any time.

Can my child and I use the same device?

Yes. The child side opens by default. The Grown-ups button asks for your PIN, so your settings stay yours.

Daily use

How does play time work?

You choose how long the play window is. Your child earns it by finishing the routine before it. The timer counts on our server, so it is the same on every device. From Today you can add 5 minutes, pause, or move to the next part of the day.

What are photo checks?

For some steps (like "make your bed") you can ask for a photo. You can approve the photo yourself, or on Family Plus let Pip's coach look at it first. Your child never has to wait: the next step opens while the check is pending. Photos are deleted after 7 days.

Pip's coach said "try again" by mistake. What can I do?

Open the check on Today and approve it. Your decision always wins.

My child finished a step, but it still looks open.

Pull down to refresh on Today. If the device was offline, the app sends saved progress as soon as it is back online.

Plans and billing

What do the plans include?

Family: up to 3 children, you approve photos. Family Plus: up to 5 children, and Pip's coach checks photos. Both start with a 7-day free trial. The App Store shows the price in your currency.

How do I cancel?

In the iPhone or iPad Settings, under your Apple ID, then Subscriptions. Or in the app: Settings, then Account, then Manage. You keep access until the end of the paid period.

I paid but the app still asks me to subscribe.

Open Settings, then Account, and tap "Restore purchases". Make sure you are signed in with the same Apple ID you paid with.

How do I get a refund?

Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.

I need more than 5 children.

Write to us and we will add them to your plan.

Privacy and your data

Does the app have ads or tracking?

No. No ads, no tracking, no third-party analytics. Read the full privacy policy.

How do I delete my data?

Settings, then Account, then "Delete family account". This removes every child profile, routine, progress, photo and picture from our servers. To remove only one child, go to Settings, then Family, then "Remove" with the child's name. Deleting the account does not cancel your Apple subscription; cancel it in Settings, under your Apple ID.

Languages

Which languages does the app speak?

Menus and the parent side are in English and Arabic; the app follows your device language, and you can switch on the first screen or in Settings. The stories, games and Pip's voice are in English.

Something else?

Write to info@atharsoft.com.